1. Information We Collect
To provide you with the best user experience, we may collect the following types of information:
Personal Information: When you create an account or profile in the application, we may ask for personal details such as your name, contact number, email address, and other relevant information to personalize your experience.
Usage Data: This includes information about how you use the app, such as the features you interact with, the points you collect, and your activity within the app.
Device Information: We may collect data about your device, such as its operating system, model, IP address, and other technical details to improve app functionality and performance.
2. How We Use Your Information
We use the information collected to:
Manage User Accounts: To create and manage your account and profile within the application.
Points System: To track points earned through the use of Framelux and allow you to accumulate points based on your usage.
Rewards and Redemptions: To calculate your eligibility for rewards, such as gifts or tours, based on the points you collect, and to facilitate the redemption of these rewards.
Improve User Experience: To enhance the app’s functionality, troubleshoot issues, and improve the overall service we provide to users.
Communication: To respond to your queries and provide customer support. You may contact us at info@framelux.co.in for any questions or issues you may have.
3. Data Retention
We will retain your personal information and usage data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your account is deactivated or you choose to delete your data, we will securely erase or anonymize it.
4. Sharing Your Information
Framelux is committed to protecting your privacy. We will not share, sell, or rent your personal information to third parties except in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating the app and providing services to you (e.g., payment processors, customer support services).
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request by a government authority or regulatory body.
5. Data Security
We employ reasonable security measures to protect your personal information and prevent unauthorized access, disclosure, or alteration. However, please be aware that no method of data transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights and Choices
Access and Update Information: You have the right to access, update, or correct any personal information you have provided to us through your profile settings or by contacting us directly.
Data Deletion: If you no longer wish to use the app or want your personal data removed, you can request deletion of your account by contacting us at info@framelux.co.in
Opt-Out of Communications: You can opt out of receiving promotional emails or notifications by adjusting your app settings or by contacting us.
7. Children’s Privacy
Our app is not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected information from a child under 16, we will take steps to delete that information as soon as possible.
8. Changes to This Privacy Policy
Framelux reserves the right to update or change this Privacy Policy at any time. Any changes will be reflected in this policy, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is being used, please contact us at:
Email: info@framelux.co.in